Process Governance: Navigating the Waters of Business Process Management

Demystifying the ‘Secret Sauce’ Behind Effective BPM Implementation

Key Takeaways:

  1. What is Process Governance: It is a structured framework that oversees the implementation of business process improvement initiatives, ensuring alignment with business objectives and overall strategy.
  2. The Role of Process Governance: It acts as a bridge between an organization’s strategy and execution, thereby minimizing misalignments and enhancing overall organizational efficiency.
  3. Implementing Process Governance: Companies can establish a Center of Excellence (CoE) to build an effective process governance structure. This team comprises experts who provide leadership, training, and support for BPM initiatives.
  4. Importance of Stakeholder Buy-In: Early engagement of business leaders and executives is crucial to the successful implementation of a process governance framework.

Understanding Process Governance

When you have a brilliant idea to improve a business process cycle time, the journey from conception to implementation can seem labyrinthine. Who are the stakeholders? How does it fit within the organization’s future roadmap? Who will sponsor it? Where will the budget come from? This is where Process Governance steps in.

Process Governance refers to the framework that directs how you manage a business process improvement (BPI) initiative within your organization. It involves a set of rules, standards, roles, and strategies deployed to implement Business Process Management (BPM) initiatives. A well-defined process governance structure ensures all process improvement efforts align with the business objectives and the organization’s broader business strategy. It also monitors the success and failure of BPM initiatives within the organization, thereby enabling coordination among various process initiatives run across different business units.

The Rationale Behind Process Governance

Process Governance essentially fills the chasm between an organization’s strategy and its execution. Without it, BPM initiatives may find little traction, and interest from upper management might dwindle over time without a robust governance structure to keep the process on track. Thus, there is a higher risk of the initiative falling by the wayside.

An effective process governance framework ensures the organization’s success is based on a set of standardized processes, rather than being dependent on a handful of skilled employees. It serves as a cornerstone for process uniformity, efficiency, and repeatability, fostering a culture of continuous improvement.

Implementing Process Governance

So how does one implement an effective process governance structure? Companies typically build a Center of Excellence (CoE) for Process Governance. This CoE consists of a team of process consultants and analysts who provide leadership, support, and training for any BPM initiative across the organization. The core team members of the CoE liaise with business operation teams, understand their challenges, and propose performance improvement ideas.

The CoE team must have the business acumen to engage with business operation teams effectively, comprehend their business value chain, and provide services in areas such as process consulting and process modeling using specific tools.

The Importance of Stakeholder Buy-In

A critical aspect of implementing a successful process governance framework is securing the buy-in from business leads and the executive team. It’s crucial to involve them right from the initial stages when shaping up ideas for a new process improvement initiative and building its roadmap.

The question then arises: Why do we need process governance, and what benefits can the business derive from it? It’s vital to show the executive team the value of process governance. If you can effectively answer these questions, executives will not only support you but also advocate for process governance benefits across the organization.


In essence, Process Governance serves as a rudder, guiding your organization’s business process management initiatives in the right direction. By aligning process improvement initiatives with broader business objectives, monitoring their success, and ensuring cross-unit coordination, process governance offers a vital toolkit for modern organizations striving for efficiency and growth.

In an era where process efficiency can be a game-changer, organizations that successfully implement and leverage process governance can set themselves apart. With a well-defined process governance framework in place, you are well-positioned to navigate the challenging waters of business process management and sail towards a more efficient, successful future.

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