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5 Great Tips On How To Compose A Complaint

A complaint, no matter how justified and fair it might be in reality, can sometimes be an awkward and unappealing ordeal to have to go through. The issues of trying to come across well whilst simultaneously getting what you want from the situation can lead some to question what the best course of action might be for going forward. These 5 great tips from these two experts will help you unlock the best complaint possible and leave you with a resolved and positive situation.

#1 Know What You Want

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Know what you want to happen as a result of the complaint.  Do you want a specific action, do you need an apology, or do you simply want to be heard?  Whichever it is, be sure you build the complaint around what you want, and ask for it clearly and politely.

Contributor: Adam Cole, A Jazz Musician Who Writes Books at acole

    #2 Be Gracious

    It helps when lodging a complaint to begin by saying something gracious, or expressing gratitude towards the person with whom you are communicating.  Thanks for taking the time to listen.  Thanks for your excellent work over the years.  This increases the chance your complaint will be received.

    The language in a complaint should be concrete and specific.  Emotional judgments, character assassination, none of these things are likely to win you an ally to achieve your objective.  Say what the problem is in three sentences or less.

    Contributor: Adam Cole, A Jazz Musician Who Writes Books at acole

    #4 No Blame Gaming

    No blame-eliminating a person as the reason for your upset allows the process to flow faster.  When management is sidetracked with employee questioning and assessment, it gets in the way of a speedy resolution.  Complaints should be clear about the problematic issue not the employee that caused it. Management can handle that issue after you are satisfied.

    Contributor: Kimberly Friedmutter CHt, author of 'Subconscious Power'

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    Written by James Metcalfe

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