As vaccine rollouts bring us closer to pre-pandemic levels of travel, the hospitality industry has more opportunities popping up. Travelers are ready to get back out there. With a little effort, you can dazzle them with small gestures that keep them coming back. Try a few of these unexpected ways to show hotel guests they’re appreciated.
The best luxury hotels have profiles of repeat visitors—complete with photos—and employees are trained to greet them by name. You don’t have to go as far as to get familiar with someone’s favorite room service order, but it doesn’t take much to look over upcoming check-ins. That way, you can greet them with a glimmer of recognition and prepare to ask about their travels.
If the premier rooms and suites aren’t booked, why not randomly upgrade some lucky travelers? It’s a perk that won’t cost you anything, but it’ll give your guests a taste of the good life—and a little thrill. It might even spoil them so much that they refuse to go back to a double. Don’t be surprised if they book a suite next time.
Airports can be stressful in the best of times, so offering a shuttle service to your hotel is a godsend to weary travelers. Go beyond the basics with a bus that boasts some extras: power outlets, more bag storage, and leather seats that recline. A shuttle with the latest equipment for passengers with disabilities means that you won’t have to arrange alternative transportation. And that’s the kind of thoughtful accommodation that guests will remember.
Offer Complimentary Items
The sample-size toiletries in the bathrooms have saved many a traveler from a grimy night. Guests love them—especially when you spend a little more on luxury brands. Something as simple as a free bottle of water can give you an edge over the competition. You can collaborate with local businesses to create welcome baskets that help guests get to know the area. Providing fruit and snacks is one of the tastiest ways to show hotel guests they’re appreciated, and they’ll be grateful for the midnight snack or on-the-go breakfast.