James Metcalfe
You need to give your staff the trust to manage their productivity. Ultimately, this will pay off through motivation and commitment. Trust is one of the most valued qualities you can give your staff. If you find yourself concerned about a particular individual or team, set up a system which will identify any unproductive tendencies.
One of the strongest traits of a good CEO is the ability to listen. We regularly invite employees to share their thoughts in our satisfaction surveys which provides us with a wealth of information.
Contributor: James Lloyd-Townshend, CEO at FRG Technology Consulting
