Teams are designed with the notion that it’s easier to accomplish tasks together versus alone. As such, if someone comes to you with a problem try to help them find a solution. In most cases, problems will mean complaints. Rather than placate and validate them, find answers to fix it. Conversely, when you approach others with a problem, present it in a context where you are seeking their advice for ways they can offer help in the problem. As a side note, try to first think of solutions yourself before approaching others.
Contributors: Phil Svitek from AfterBuzz TV