You may consider yourself a good communicator, but chances are if you tend to talk more than you listen, other’s won’t share that assessment. Being a good communicator is about knowing when to stay silent, when to speak up and how to get your point across in a way that is clear while respecting the professional and cultural norms of your organization. Gain clarity in a conversation by active listening – that is – repeating back what you’ve heard to gain agreement or elicit a clearer expectation. Don’t underestimate the importance of what your body language is saying and most importantly, don’t skip the follow-up.
Contributors: Melina Gillies from SalesUp! Business Coaching