Brand Loyalty (3/12)

Local businesses can use content marketing to draw attention to their store or wares by positioning themselves as a local authority on a topic. They can even go a step further and create digital and brick-and-mortar spaces to host conversations about that topic. For example, a local bee keeper could found a Facebook group about the value of locally raised food. The bee keeper would have simultaneously created a forum around a topic vital to their business, while also creating a direct line of communication to the people most likely to purchase their product, locally raised honey. Such an activity not only allows the local business owner to raise awareness of their brand, but the accessible content and contact to the brand often inspires trust among customers, which in turn, often leads to brand loyalty.

Contributor: Kristine Neil from Markon Brands

Written by Ben Skute

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