In our training we continually focus on our need to participate in active listening. We have to do this because we are much better at talking than we are at listening. We must listen with all of our senses, minimize our biases, and ensure understanding with the person we are talking to. One of the main factors is to listen holistically which will include accessing tone.
Remember it is also important in interactions to access our own tone. All of these communication issues are always two way streets, and one person’s tone can adversely or positively affect the other participant’s.
Contributor: Mark Anderson from anderson investigative