Break Off, Cool Down (6/6)

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There are times when it’s clearly not feasible to have a crucial conversation.  Tempers are running too high, buttons are being pushed, someone has said something inappropriate that, if answered in kind, will escalate the crisis.  Best then to break off and calm down until you are both sure that you can resume the dialogue.

Contributor: Adam Cole from

Written by James Metcalfe

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