Communication is so important in resolving conflict, but most people don’t know how to do so effectively, especially when they’re upset, anxious, or angry.
When supervisors know their team members’ strengths, they have an incredible tool to both resolve conflict and prevent it from happening in the first place. When conflict arises, you can speak to each person individually and help them understand where their frustration/anger might be coming from. You can help them see how each perspective is valuable to the team and encourage them to speak with the other person given this new information.
Contributor: Anne Brackett from strengthsuniversity.org