Both books teach principles that can be applied in any business that is focused on providing a great customer experience. A patient’s assessment of any dental office is based on the experience they have. It is difficult for a patient to know the quality of the dental work provided, but they certainly know how the doctor and team made them feel. Did everyone at the office work to keep them comfortable? Did they truly listen to their concerns and goal? Do they feel valued and appreciated? If we can do these simple things, we are likely to have a satisfied patient that refers family and friends.
If Disney Ran Your Hospital: Want to read more reviews of this book or buy it? Check out the links below:
The New Gold Standard: Want to read more reviews of this book or buy it? Check out the links below:
Contributor: Dr. Dan Zeppelin at Aspenwood Dental Associates and Colorado Dental Implant Center in Aurora, Colorado