James Metcalfe
Hire a neutral outsider to transform the conflict and relationships. No matter how good and fair your human resources representative is, he or she is still generally viewed as your agent, not your employees’. A skilled mediator or ombudsperson can open discussions your employees might be afraid to have with your staff, and he or she can address emotions your employees might be afraid to show.
Contributor: Nance L. Schick from nschicklaw.com
