James Metcalfe
Mediate, don’t judge-unless the behavior at issue is harmful (e.g., sexual harassment, racial discrimination, safety violation). If the conflict is unlikely to require termination from employment, the employees involved will probably have to work together and with you. They will notice when you choose sides unnecessarily. You will benefit more from facilitating resolution than from maintaining the division between co-workers. Sometimes there doesn’t have to be a winner and loser; look for the win-win opportunity.
Contributor: Nance L. Schick from nschicklaw.com
