It is very easy to give a great performance review to an employee, and extremely difficult to deliver a tough one. As a CIO I have had to fire people based on their performance, lay-off people because of the downturn in the business and tell people they cannot go on vacation because the system is down. The hard decisions can be tough. In my first CIO role I gave someone a tough review, they filed a complaint against me with the HR department. After a few months of working together with my employee finally began to appreciate that I was being honest about her performance and had given her goals that she could meet and exceed to get a great performance review next year. A year later she finally got her first raise after not having one for 10 years, even though she was getting good reviews all that time, no one was telling her what she could do to deserve a raise.
Contributors: Yasmin Shah, CIO of Digital Health Forward