We as attorneys must recognize that the law is a service profession. Our service is legal services, but clients are accustom to good customer service, whether from Starbucks, or Target or Amazon. This book offers concrete suggestions on how a law practice can improve customer service.
Clients number one complaint is lack of communication with their lawyer. This book suggests easy to implement suggestions which will improve the client experience with the firm. Happy clients mean referrals and recommendations.
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Contributor: Michael McCready (a personal injury attorney) of mccreadylaw.com