Secret Service: Hidden Systems That Deliver Unforgettable Custom (2/22)

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We as attorneys must recognize that the law is a service profession. Our service is legal services, but clients are accustom to good customer service, whether from Starbucks, or Target or Amazon. This book offers concrete suggestions on how a law practice can improve customer service.

Clients number one complaint is lack of communication with their lawyer. This book suggests easy to implement suggestions which will improve the client experience with the firm. Happy clients mean referrals and recommendations.

Want to read more reviews of this book or buy it? Check out the links below:

Contributor: Michael McCready (a personal injury attorney) of

Written by Nathaniel Fried

Co-founder of Fupping. Busy churning out content and building an empire.

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