Hidden Gems is a concise series of insights into how to build a relationship with a customer while gaining valuable information that will result in a sale. The key list of ingredients is the secret formula to closing more sales. It shows how to develop a personal, trusting bond with a customer. It shows how to get repeat business and how investing in a long-term relationship is the most powerful marketing tool to grow your business.
Why read it: Nancy’s simple, common sense customer service ideas come alive in this interesting and EASY to read helpful book on life skills.
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Contributor: Nancy Friedman
Company: serviceskills.com | nancyfriedman.com